Cancellation & Refund Policy

Digital services

MakeTheStartup sells access to digital startup tools and AI-assisted platform features. No physical products are shipped. Paid access is activated after a Razorpay payment is successfully verified.

Cancellation

You may stop using a subscription at any time. A one-month or yearly purchase remains available for its purchased period; cancelling does not create a new charge or extend the access period. The plan and duration selected at checkout are shown before payment.

Refund eligibility

Refund requests are reviewed case by case. Contact Support promptly if payment succeeded but access was not activated, you were charged more than once for the same order, or you believe a transaction was unauthorized. We may request the Razorpay order or payment reference.

Because access is digital and may be available immediately, a refund may not be available after the paid features have been used. We do not promise refunds for a change of mind, unused time after activation, or incorrect plan selection.

Processing

Approved refunds are returned through the payment method and processor used for the original transaction. Processing time depends on Razorpay and the issuing bank. If payment failed or was cancelled, no subscription entitlement is activated.

How to request help

Use the Support page and include your account email, order/payment reference, date, and a description of the issue. Do not send card numbers, CVV, UPI PINs, or passwords.